Terms of Service and Privacy Policy
TELEPERFORMANCE | Privacy Notice – Hallo.ai Candidate Assessment |
Privacy Notice Use of Hallo.ai for Candidate Assessment Last Updated: April 2026 |
Heading | Description |
|---|---|
Introduction |
|
Who We Are (Data Controller) | The data controller responsible for the processing of your personal information is: TP SE 21, Rue Balzac, 75008 Paris, France Email: privacy@TP.com The relevant local TP entity in your country of application may be a joint controller or separate controller. |
About Hallo.ai (Data Processor) | We use Hallo, Inc. (“Hallo.ai”), a third-party service provider based in the United States, whose platform provides AI-powered language and skills assessments. Hallo.ai processes your personal information solely on our instructions and in accordance with a Data Processing Agreement (DPA) we have entered into with them, in compliance with Article 28 GDPR. Hallo.ai is ISO/IEC 27001 certified and has undergone a SOC 2 Type II examination. Hallo, Inc. may engage sub-processors in the performance of its services to us, including cloud infrastructure and AI service providers. Hallo, Inc. is contractually required to ensure that any sub-processors it appoints provide equivalent data protection guarantees. Transfers to any such sub-processors are subject to appropriate safeguards in accordance with Chapter V GDPR. |
Purpose of Processing & Legal Basis | We process your personal information for the following purpose: Purpose: Assessing candidates applying for a job at TP, including evaluating language proficiency, communication skills, and other role-relevant competencies through the Hallo.ai platform. Legal bases (Article 6 GDPR): We rely on the following legal bases for the processing described in this notice:
Where we rely on our legitimate interests as a legal basis (Article 6(1)(f) GDPR), those interests are: selecting suitably qualified candidates efficiently, ensuring the quality and consistency of our hiring process, and reducing bias through structured assessment. We have assessed that these interests are not overridden by your rights and freedoms, having regard to: the limited categories of data collected; the direct relevance of the assessment to the role applied for; the fact that candidates are informed in advance; and the safeguards in place, including mandatory human review of all AI-generated outputs. You have the right to object to this processing at any time — see ‘Your Rights’ below. Where required under applicable local law, we may also rely on your explicit consent. You have the right to withdraw your consent at any time without affecting the lawfulness of prior processing. Automated decision-making: The Hallo.ai platform generates AI-produced scores and analytics which are provided to TP recruiters as one input among several in evaluating your application. No decision to exclude or advance a candidate is made solely on the basis of an automated score. A TP recruiter reviews all results before any outcome is communicated. To the extent that AI-generated outputs constitute or contribute to profiling with legal or similarly significant effects, you have the right under Article 22 GDPR to: request human review of the assessment outcome; express your point of view; and contest any decision. To exercise these rights, please contact us at privacy@TP.com. |
Personal Information We Collect | In the context of the Hallo.ai assessment, TP (or Hallo.ai on our behalf) may collect the following categories of personal information: Information you provide directly:
Information collected automatically or through proctoring:
Assessment outputs:
Provision of this personal information is a condition of participating in the assessment. If you do not provide the requested information, you may be unable to complete the assessment, which may affect the progress of your application. Cookies and similar technologies:
|
How We Use Your Personal Information | We use your personal information to:
We will not use your assessment data for marketing, advertising, or any purpose unrelated to the recruitment process without your separate, explicit consent. |
How We Share Your Personal Information | We may share your personal information with the following parties:
We do not sell your personal information to any third party. |
International Data Transfers | As TP operates globally and Hallo.ai is based in the United States, your personal information may be transferred to, accessed from, or stored in countries outside the European Economic Area (EEA) that may not provide an equivalent level of data protection. We ensure that such transfers are subject to appropriate safeguards, including:
|
How We Protect Your Personal Information | We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:
No transmission or storage system can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at privacy@TP.com. |
How We Retain Your Personal Information | We retain your personal information only for as long as necessary to fulfil the purposes described in this notice, including:
When we no longer need your personal information, we implement processes to securely delete or anonymise it. Aggregated, anonymised data may be retained and used by Hallo.ai for lawful business and research purposes without being able to identify you. |
Your Rights | As a data subject under the GDPR, you have the following rights in relation to your personal information:
To exercise any of these rights, please contact us at privacy@teleperformance.com or submit a request via our privacy portal. Please note that these rights are generally not absolute and may be subject to exemptions under applicable law. We may need to verify your identity before responding to your request. |
Updates To This Privacy Notice | This privacy notice may be updated periodically to reflect changes in our data processing practices or applicable law. We will indicate any changes by updating the ‘Last Updated’ date at the top of this notice. If we make material changes, we will use reasonable efforts to notify you in advance. We encourage you to review this notice periodically. |
Contact Us | For any questions, concerns, or requests relating to this privacy notice or the processing of your personal information, please contact our Data Protection Officer (DPO): Data Protection Officer TP SE Email: privacy@teleperformance.com Website: www.tp.com |
Language | If the English version and any other language version of this privacy notice conflict, the English language version will prevail, unless otherwise prescribed by applicable law. |
Terms of Service
Welcome to the services operated by Hallo, Inc., also known as “Hallo” consisting of the website available at hallo.ai, and its network of websites, software applications, or any other products or services offered by Hallo (the “Hallo Services”). Other services offered by Hallo may be subject to separate terms.
When using the Hallo Services, you will be subject to Hallo’s Terms of Service and Privacy Policy, and you will be subject to additional guidelines or rules that are posted on the Hallo Services or made available to you, or applicable to specific services and features that are disclosed to you in connection with such services. Hallo may also offer certain paid services, which are subject to any terms or conditions that are disclosed to you in connection with such services.
The Terms of Service apply whether you are a user that registers an account with the Hallo Services or an unregistered user. You agree that by clicking “Sign Up” or otherwise registering, accessing or using the Hallo Services, you are entering into a legally binding agreement between you and Hallo regarding your use of the Hallo Services. You acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, do not access or otherwise use any of the Hallo Services.
When using or opening an account with Hallo on behalf of a company, entity, or organization (collectively, “Subscribing Organization”), you represent and warrant that you: (i) are an authorized representative of that Subscribing Organization with the authority to bind that organization to these Terms of Service and grant the licenses set forth herein; and (ii) agree to these Terms of Service on behalf of such Subscribing Organization.
If a Subscribing Organization has entered into a separate written agreement with Hallo governing the Services, that agreement will control in the event of any conflict with these Terms.
- Service Use
You may access and use the Services for your personal use or, if applicable, for the internal business purposes of your organization as permitted under any separate agreement with Hallo. You agree not to use the Services for any illegal or unauthorized purpose or in violation of any applicable laws or regulations. You are responsible for maintaining the security and confidentiality of any devices used to access the Services and preventing unauthorized access to the Services. You may not use the Services to infringe upon the intellectual property rights of any third party. Sharing or copying of content created or made available through the Services is strictly prohibited unless expressly permitted by Hallo or applicable law.
Hallo retains all right, title, and interest in and to the Services, including all software, algorithms, scoring methodologies, models, interfaces, documentation, and related intellectual property. As between Hallo and a Subscribing Organization, the Subscribing Organization retains ownership of all data uploaded to the Services and all assessment results generated for its candidates or personnel (“Customer Data”). The Subscribing Organization grants Hallo a limited, non-exclusive, worldwide license to host, process, and use Customer Data solely for the purpose of providing, maintaining, improving, and developing the Services during the term of the applicable agreement. Notwithstanding the foregoing, Hallo may retain and use Customer Data in de-identified or aggregated form that does not reasonably identify an individual, for lawful business purposes consistent with this Agreement, including analytics, research, benchmarking, and training and enhancing Hallo’s machine learning and artificial intelligence models, unless otherwise expressly restricted in a separate written agreement or Data Processing Agreement between the parties. Any such use will be conducted in accordance with applicable law and the Privacy Policy.
Any documentation or information provided with or obtained through the Services may only be used in accordance with this Agreement or as directed by the party directing your use of the Services.
- Modification of these Terms of Service
Hallo may amend any of the terms of these Terms of Service by posting the terms. Your continued use of the Hallo Services after the effective date of the revised Terms of Service constitutes your acceptance of the terms.
- Consent to data transmission
By using the Services, you consent to the transmission of standard device information and usage data including, where applicable, proctoring-related data to Hallo in accordance with its Privacy Policy below.
- Proctoring and Monitoring
To maintain the integrity, security, and validity of assessments and other monitored activities conducted through the Services, Hallo may utilize automated and human-assisted proctoring measures.
These measures may include the periodic or continuous capture of screenshots, still images, audio recordings, video recordings, or screen recordings during your use of the Services. Recordings may be reviewed by authorized Hallo personnel, authorized representatives of Subscribing Organizations, or authorized service providers acting on Hallo’s behalf, solely for the purposes described in this section.
Such recordings are collected solely for proctoring, fraud prevention, quality assurance, and assessment integrity purposes, and not for marketing, advertising, or unrelated monitoring activities.
By accessing or using proctored features of the Services, you expressly consent to the collection, use, processing, storage, and review of such recordings in accordance with these Terms of Service and Hallo’s Privacy Policy. Recordings will be retained only for as long as reasonably necessary to fulfill these purposes, unless a longer retention period is required by law or contractual obligation. Your rights with respect to personal data collected through proctoring activities are described in Hallo’s Privacy Policy, including any applicable rights of access, correction, deletion, and objection where required by law.
Certain Services or features may require proctoring and monitoring as a condition of access or participation. If you do not consent to such proctoring measures, you may be unable to use those Services or features.
5. Restrictions on use
You may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Hallo Services or any part thereof, except and only to the extent that this activity is expressly permitted by the law of your jurisdiction of residence. Renting, selling, leasing, or lending the Services or any related information to third parties is prohibited. You may not use the Services to access unauthorized services, accounts, networks, or data.
6. Export compliance
You agree to comply with all domestic and international export laws and regulations applicable to the Services.
7. Disclaimer of warranties
The Services are provided “as is” without warranties of any kind, and Hallo disclaims all warranties, express or implied, including but not limited to fitness for a particular purpose and non-infringement.
The Services may include automated scoring, analytics, recommendations, or other outputs generated using artificial intelligence or machine learning models. Such features operate using probabilistic models and may not be error-free, complete, or suitable for any particular purpose.
The Services are intended to support decision-making and are not designed to replace independent human judgment. Hallo does not make employment decisions and does not control or direct any hiring, promotion, compensation, termination, or other personnel decisions made by Subscribing Organizations. Subscribing Organizations are solely responsible for reviewing and validating assessment results, exercising independent judgment, and ensuring that their use of the Services complies with all applicable employment, anti-discrimination, and other laws and regulations. Hallo does not represent or warrant that the Services or any outputs will be compliant with, or sufficient under, any specific employment or anti-discrimination laws, including as applied to a particular Subscribing Organization’s use case. Subscribing Organizations are responsible for configuring and using the Services appropriately for their intended use, providing any required notices to candidates or employees, and implementing appropriate human oversight consistent with applicable law.
The Services utilize artificial intelligence and machine learning systems. Hallo designs the Services to support human oversight and responsible use and to maintain risk management, testing, monitoring, and security measures intended to promote reliability and robustness and to support customers’ compliance with applicable law, including, where applicable, the EU Artificial Intelligence Act. Where required by applicable law, Hallo will provide appropriate information regarding the general functioning and characteristics of such systems in accordance with applicable transparency obligations.
The Services are not intended to be used as a solely automated decision-making system where such use is restricted or prohibited by applicable law, and are designed to support meaningful human review.
8. Indemnification
Subscribing Organizations agree to indemnify, defend, and hold harmless Hallo from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) the Subscribing Organization’s use of the Services, (ii) any employment or other decisions made in reliance on the Services, or (iii) the Subscribing Organization’s violation of applicable law.
If you use the Services on behalf of a Subscribing Organization, you agree that the Subscribing Organization is responsible for your use.
9. Governing law and jurisdiction
This Agreement is governed by the laws of the State of Utah, subject to Section 14 (Applicable Law and Venue).
10. Account security
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
11. Attorney fees
In the event of any legal action related to this Agreement, the prevailing party shall be entitled to recover reasonable attorney fees and costs.
12. Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13. Limitation of Liability and Damages
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL HALLO OR THE HALLO PARTIES BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE HALLO SERVICES, THE CONTENT OR THE MATERIALS, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM HALLO, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO HALLO’S RECORDS, PROGRAMS OR SERVICES; AND (B) IN NO EVENT SHALL THE AGGREGATE LIABILITY OF HALLO, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE HALLO SERVICES EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE HALLO SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM OR ONE HUNDRED DOLLARS, WHICHEVER IS GREATER.
THESE LIMITATIONS OF LIABILITY ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY YOU BY REASON OF ANY PRODUCTS OR SERVICES SOLD OR PROVIDED ON ANY REFERENCE SITES OR OTHERWISE BY THIRD PARTIES OTHER THAN HALLO AND RECEIVED THROUGH OR ADVERTISED ON THE HALLO SERVICES OR RECEIVED THROUGH ANY REFERENCE SITES.
YOU ACKNOWLEDGE AND AGREE THAT HALLO HAS OFFERED THE HALLO SERVICES, USER CONTENT, MATERIALS AND OTHER CONTENT AND INFORMATION, SET ITS PRICES, AND ENTERED INTO THESE TERMS OF SERVICE IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND HALLO, AND THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND HALLO. HALLO WOULD NOT BE ABLE TO PROVIDE THE HALLO SERVICES TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.
14. Applicable Law and Venue
(i) To the fullest extent permitted by applicable law, you and Hallo agree that if you are a Subscribing Organization or a consumer resident of a jurisdiction other than those in (ii) below, the following governing law and arbitration provision applies:
PLEASE READ THE FOLLOWING CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH HALLO AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM HALLO.
You and Hallo agree to arbitrate any dispute arising from these Terms of Service or your use of the Hallo Services, except that you and Hallo are not required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. You and Hallo agree that you will notify each other in writing of any dispute within thirty (30) days of when it arises. Notice to Hallo shall be sent to Hallo, Inc. You and Hallo further agree: to attempt informal resolution prior to any demand for arbitration; that any arbitration will occur in Utah County, Utah; that arbitration will be conducted confidentially by a single arbitrator; and that the state or federal courts in Utah County, Utah have exclusive jurisdiction over any appeals of an arbitration award and over any suit between the parties not subject to arbitration. Other than class procedures and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available in court. Any dispute between the parties will be governed by this Agreement and the laws of the State of Utah and applicable United States law, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction. Whether the dispute is heard in arbitration or in court, you and Hallo will not commence against the other class action, class arbitration or other representative action or proceeding.
(ii) If you are a resident in any jurisdiction in which the provision in the section above is found to be unenforceable, then the following shall apply:
Any disputes, claims or causes of action arising out of or in connection with these Terms of Service will be governed by and construed under the laws of the jurisdiction of your residence.
15. Claims
YOU AND HALLO AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE HALLO SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
16. Miscellaneous
If we fail to exercise or enforce any right or provision of these Terms of Service, it will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by the relevant party.
If any provision of these Terms of Service or any Guidelines is held to be unlawful, void, or for any reason unenforceable, then that provision will be limited or eliminated from these Terms of Service to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.
These Terms of Service and related Guidelines, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Hallo without restriction. Any assignment attempted to be made in violation of this Terms of Service shall be void.
Upon termination of these Terms of Service, any provision which, by its nature or express terms should survive, will survive such termination or expiration, including, but not limited to the Sections above.
17. Entire Agreement
The Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and Hallo relating to the subject matter herein and will not be modified except in writing, signed or otherwise agreed to by both parties, or by a change to these Terms of Service made by Hallo as set forth in the Sections above.
